Toyota announces five-year warranty and money-back guarantee…
Toyota has announced both a five-year, unlimited kilometre warranty across its entire range of passenger vehicles, and a money-back guarantee.
Toyota has followed Subaru which announced a five-year unlimited kilometre warranty on January 1 this year, by announcing it too would apply a five-year unlimited kilometre warranty across its range for vehicles sold on or after January 1 (2019). For commercial vehicle buyers, the warranty is five-years or 160,000km.
But the headline grabber is the money-back guarantee which, according to Toyota, will see owners of vehicles given a full refund “for any failure that prevents the vehicle being driveable within 60 days of collecting their new vehicle”.
“This 60-day money-back guarantee also applies where there have been multiple unsuccessful attempts to repair a vehicle…Toyota and its dealers will cover the cost of towing and a loan vehicle if an owner’s vehicle requires a warranty repair and is undriveable,” Toyota said.
To keep owners within the Toyota network, the car maker is offering those who keep having their vehicle serviced by a dealer can have their warranty extended beyond the five years for the engine and transmission (up to seven years). The warranty also extends to the use of Toyota Genuine Parts.
Toyota said, “The warranty for hybrid batteries can be extended to 10 years/unlimited kilometres with an annual hybrid health inspection carried out as part of normal 12-monthly servicing from the fifth year”.
Toyota Australia’s vice president sales and marketing Sean Hanley said, “Toyota Warranty Advantage demonstrates the willingness of Toyota and our dealers to provide excellent customer care that matches the enviable reputation of our vehicles for quality, durability and reliability,” Mr Hanley said.